When your RiderNav display behaves unexpectedly, upload diagnostic logs right after the issue happens, then tell us your device serial number so we can match the logs to your unit.
Step 1: Activate Debug Mode
From the home screen, find the upper-left corner of the display.
Tap that corner 10 times in a row.
A confirmation dialog appears asking to "Enter Debug Mode".
Tap Confirm.
The display restarts on its own.
Step 2: Trigger the Issue and Capture Logs
After the restart, a green Debug icon appears in the upper-left corner.
Recreate the problem:
Do the same actions that caused the original issue.
Example: If the display shuts down or reboots on its own, keep using it normally until it happens again.
Right after the issue occurs:
Tap the green Debug icon in the upper-left corner.
The display opens the log upload interface.
It starts scanning for available Wi-Fi networks.
Important: Upload logs immediately after the problem happens (such as an unexpected shutdown or reboot). Do not power off or restart the display several times first — repeated reboots erase the error data needed to diagnose the problem.
Step 3: Connect and Upload
Choose your Wi-Fi network from the list.
Enter the network password.
The upload starts automatically once connected.
Wait for the "Upload Successful" confirmation message.
Tip: No Wi-Fi nearby? Use your phone's mobile hotspot. Log files are text-based and use little data.
How to Exit Debug Mode
Debug mode stays on until you turn it off:
Tap the green Debug icon in the upper-left corner.
Select Exit Debug Mode.
The display returns to normal operation.
You can exit debug mode at any time — even before uploading logs.
Step 4: Share Your Device Serial Number
After a successful upload, tell us your device's Serial Number (SN).
Where to find your SN:
Option 1: Check the back of your product packaging box.
Option 2: On the display, go to Settings → About and scan the barcode at the bottom.
Without the SN, the uploaded logs cannot be linked to your specific device.