Why Upload Logs?
When you encounter unexpected behavior or system issues on your RiderNav Display, uploading diagnostic logs allows our engineering team to analyze the problem and develop fixes more effectively.
Step 1: Activate Debug Mode
From your RiderNav Display's home screen, locate the upper-left corner of the screen
Tap 10 times rapidly on this area
A confirmation dialog will appear asking to "Enter Debug Mode"
Tap Confirm
Your device will automatically restart
Step 2: Trigger the Issue & Capture Logs
Once your device restarts, you'll notice a green Debug icon in the upper-left corner.
Now recreate the problem:
Perform the exact same actions that caused the original issue
Example: If your device shuts down unexpectedly or reboots on its own during use, continue using it normally until the issue happens again
Immediately after the issue occurs:
Tap the green Debug icon in the upper-left corner
The device will automatically enter the log upload interface
Your device will begin scanning for available Wi-Fi networks
ā ļø Critical: Upload logs immediately after the problem happens (such as unexpected shutdown or reboot). Avoid powering off or restarting the device multiple times before uploadingārepeated reboots will erase the error data we need to diagnose the problem.
Step 3: Connect & Upload
Choose your Wi-Fi network from the list
Enter the network password
The upload process starts automatically once connected
Wait for the "Upload Successful" confirmation message
š” Pro Tip: No Wi-Fi nearby? Use your smartphone's mobile hotspot instead. Log files are text-based and use minimal data.
How to Exit Debug Mode
Debug mode remains active until you manually exit. To turn it off:
Tap the green Debug icon in the upper-left corner
Select Exit Debug Mode
Your device will return to normal operation
You can exit debug mode at any timeāeven before uploading logs.
Step 4: Share Your Device Serial Number
After successfully uploading logs, please provide your device's Serial Number (SN) to our support team at [email protected].
Where to find your SN:
Option 1: Check the back of your product packaging box
Option 2: On your RiderNav Display, go to Settings ā About and scan the barcode displayed at the bottom
Without the SN, our engineers cannot link the uploaded logs to your specific device.
Need Assistance?
Having trouble uploading logs or reproducing the issue? Contact us at [email protected] with a description of your problem, and we'll guide you through the process.