Encountering difficulties completing your RiderNav purchase through PayPal? Multiple declined transactions can happen for several reasons. Follow these troubleshooting steps to resolve the issue.
Common Reasons for Payment Declines
Unstable Internet Connection – Weak or intermittent connectivity can interrupt the payment process
Regional Security Restrictions – Payment processors may flag transactions from certain locations as part of fraud prevention measures
How to Fix the Problem
Step 1: Refresh Your Browser Settings
Delete cached data and cookies from your browser
Switch to an alternative browser (e.g., if using Chrome, try Firefox or Safari)
Step 2: Check Your Network
Test a different internet connection (switch from WiFi to mobile data, or vice versa)
Turn off any VPN or proxy services you're currently using
Verify your connection is stable without interruptions
Step 3: Review Your Payment Method
Attempt the transaction with a different credit/debit card
Confirm your card hasn't reached its expiration date or been temporarily suspended
Verify that international or online purchases are enabled for your card
Need Additional Help?
If you've tried all the steps above and still can't complete your payment, we recommend contacting PayPal's customer support team directly. They can review your specific account situation and identify any payment restrictions.