RiderNav

File Seel shipping protection claims for lost, damaged, or delayed RiderNav packages. Get step-by-step guidance on coverage details and the claim submission process.

Filing a Claim with Seel Shipping Protection

RiderNav ships worldwide from strategically located warehouses in Germany, USA, UK, and China.

Shipping Policy

Understanding the additional costs that may apply to your international order.

Customs Duties & Tax Policy

Package Not Delivered, Lost, or Possibly Stolen – What to Do

Learn how to modify your RiderNav order after placement, including the contact process and important timing restrictions for changes before your order ships.

Modifying Your Order After Placement

What to do if your RiderNav order arrives with missing items. Learn how to report the issue, what documentation to provide, and how we'll resolve it quickly.

Received an Incomplete Order?

Learn about RiderNav shipping timelines for in-stock and pre-order items, including how mixed orders are processed and how to request separate shipments.

Understanding RiderNav Shipping Timeframes

RiderNav cannot change shipping addresses or redirect packages after dispatch due to international shipping restrictions. Learn what to verify before checkout and your options if issues arise post-shipment.

Address Changes & Package Redirection Policy

Tracking not updating? Find out why RiderNav packages to the EU and U.S. may show delayed tracking, how tax-inclusive shipping affects visibility, and where to check your shipment status.

Why Isn't My Tracking Information Updating?

Find out where RiderNav delivers. We ship globally with a few regional exceptions—learn about restricted shipping areas and how to contact us for assistance.

Which Countries Do You Ship To?

Add your VAT number in the address or name field during RiderNav checkout. We'll ensure it's included in your shipping documentation.

Adding Your VAT Number to Your Order

Step-by-step address entry guidelines for RiderNav orders, covering contact information requirements, delivery restrictions, and special instructions for Taiwan and Hong Kong shipments.

Complete Guide to Address Entry for Smooth Delivery

Understanding RiderNav refund timelines: inspection and processing procedures, expected wait times, and steps to take if your refund doesn't appear.

Refund Policy

Cancel your RiderNav order hassle-free if it hasn't shipped yet. Find out about cancellation procedures, refund timelines, and how to reach our support team.

Order Cancellations

Policy details for packages returned due to refused delivery, unpaid customs duties, or address issues—including shipping cost deductions from refunds.

Refused Delivery and Returned Packages

Report wrong, damaged, or defective RiderNav products within 3 days of delivery. Get step-by-step instructions for documentation, contacting support, and receiving replacements or refunds.

Wrong / Damaged / Defective Package

Understand RiderNav's 30-day return policy including eligibility criteria, regional return addresses, shipping cost responsibilities, refund processing times, and important exclusions.

Return Policy: 30-Day Money Back Guarantee

Transfer your RiderNav device warranty to a new owner. Find out the required documents, verification process, and how warranty coverage continues after ownership change.

Warranty Transfer Policy

RiderNav's 30-Day Price Match Guarantee protects your purchase. If prices drop within 30 days of buying, request a refund for the difference—applies to same-region purchases from RiderNav.com

30-Day Price Match Guarantee

Request a digital invoice for your RiderNav order by providing your order number or email address. Customize billing details as needed—note that invoices are VAT-free as RiderNav operates outside the…

Requesting Your Invoice

Experiencing repeated PayPal payment failures when ordering from RiderNav? Learn the common causes and step-by-step solutions to resolve connection issues, security blocks, and payment method problems.

Troubleshooting PayPal Payment Failures

Can't pass the reCAPTCHA security check during RiderNav checkout? Learn why VPN and proxy connections trigger verification failures and how to fix the issue quickly.

Unable to Pass reCAPTCHA Verification at Checkout

View all payment methods accepted by RiderNav including credit cards, digital wallets, PayPal, and installment payment options like Klarna and Afterpay.

Accepted Payment Options

Delivery information, return policies, and warranty coverage details

Shipping & Warranty

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Reviews

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