Critical Information: Post-Dispatch Limitations
International shipping regulations prevent us from modifying, recalling, or rerouting packages once they've left our warehouse. This means address corrections cannot be made after your order ships.
Before Your Order Ships
Your Responsibility:
Carefully verify your delivery address during the checkout process
Ensure all details (street number, apartment/unit, postal code, etc.) are accurate
Spotted an Error?
If you notice an incorrect address before we dispatch your order, contact [email protected] immediately. Our team can update your shipping details if the package hasn't left our facility yet.
After Your Order Ships
Once tracking shows your package is in transit, RiderNav no longer has control over the shipment.
Available Options:
Contact the carrier handling your delivery directly (DHL, FedEx, DPD, etc.) to request address updates or hold-for-pickup services
Some courier services allow recipient-initiated delivery changes through their tracking portals
What RiderNav Cannot Do:
Intercept packages already in the carrier's possession
Authorize returns to sender after dispatch
Modify delivery instructions once shipping has begun