When Packages Are Returned to Us
Sometimes shipments are sent back to RiderNav due to circumstances that prevent successful delivery. Common scenarios include:
Unpaid Customs Fees – Package refused due to outstanding duties or taxes
Address Issues – Incomplete or incorrect shipping information causing delivery failure
Customer Refusal – Package declined at delivery attempt
Cost Responsibility
When an order is canceled following a package return, customers are accountable for the shipping expenses incurred during the delivery process. This includes:
Original outbound shipping charges
Return freight costs
RiderNav will subtract these necessary logistics fees from your refund total.
Avoiding Return Issues
To ensure smooth delivery:
✓ Double-check your shipping address before checkout
✓ Understand your country's import duty requirements
✓ Be prepared to pay any applicable customs fees
✓ Provide accurate contact information for carrier notifications
Questions? Contact us at [email protected] for assistance before or during shipment.