Need to Cancel? Here's What You Should Know
We understand that plans change. If you need to cancel your RiderNav order, we're here to help make the process as smooth as possible.
Cancellation Eligibility
Orders can be cancelled only if they haven't shipped yet. Once your package has been dispatched from our warehouse, cancellation is no longer available, and standard return procedures will apply instead.
How to Request a Cancellation
Act quickly for the best chance of successful cancellation. Contact our support team immediately with:
Your order number
Any relevant order details
Reach us at [email protected] or submit a support ticket through our help center.
Cancellation Fees
Good news: There are no cancellation fees when your order is stopped before shipment. If your package has already been sent out, our standard return and refund terms will govern the process.
Refund Details
Refund Method:
All cancellation refunds are credited back to your original payment method.
Processing Timeline:
Refunds typically process within 2–5 business days, though your bank's internal procedures may affect the exact timing of when funds appear in your account.
Get Help
Our customer support team is ready to assist with cancellation requests or answer any questions about the process. Contact us at [email protected] or submit a ticket—we're here to help every step of the way.