Our Commitment to You
RiderNav stands behind every order. If you receive an incorrect, damaged, or defective product, we'll make it right through a replacement, refund, or store credit.
Immediate Action Required
Within 3 Days of Delivery:
Report the issue to our team as soon as possible. Time-sensitive documentation helps us process your claim efficiently.
Document the Problem:
Capture clear photos showing:
The outer packaging condition
The product itself
Any visible defects or damage
Incorrect items received
Keep all original packaging materials until the issue is resolved.
How to Report an Issue
Contact our Customer Service team at [email protected] with:
Your order number
Detailed photos of the problem
Brief description of what occurred
What Happens Next
Our Resolution Process:
We'll review your submitted documentation promptly
Assess the most appropriate solution for your situation
Arrange a replacement shipment or process your refund/store credit
Keep you informed throughout the resolution
Carrier Claims:
For significant shipping damage, we may file an insurance claim with the carrier on your behalf. This doesn't delay your resolution—we handle the logistics while ensuring you receive a satisfactory outcome.
Need Help?
Our Customer Service team is ready to assist. Email [email protected] with any questions or concerns about your order.
Thank you for choosing RiderNav—we appreciate your business and your patience as we resolve any issues.