If your RiderNav order hasn't arrived, follow the guidance below based on your specific situation:
Scenario 1: Tracking Status Says "Delivered" but Package Is Missing
First Steps to Take:
Verify the delivery address you entered during checkout
Search common delivery locations: mailbox, front porch, side entrances, or designated safe spots
Check with neighbors, building management, or other household members who may have accepted the delivery
What Happens Next:
We'll request delivery confirmation from the shipping carrier, which may include GPS coordinates or a delivery photo.
If carrier documentation proves the package reached the provided address, the shipment is technically complete. In these cases, we cannot authorize replacement shipments or issue compensation.
How We Can Still Help:
Even when delivery is confirmed, we understand how frustrating this situation is. Our team at [email protected] can:
Help you contact the carrier directly
Guide you through filing a formal complaint
Provide documentation you may need for investigation
Don't hesitate to reach out—we're here to support you through this process.
Scenario 2: Tracking Status Shows "Not Delivered" or "In Transit"
For Major Carriers (USPS, FedEx, DHL):
Contact the carrier's customer service directly for real-time assistance.
For Regional or International Carriers (e.g., YANWEN, 4PX):
Reach out to RiderNav Support at [email protected] to obtain contact information for the final-mile delivery provider in your area.
⚠️ Important: Customers are expected to monitor tracking updates and coordinate with carriers as needed. Packages may be returned or lost if delivery attempts go unanswered.
Customer Responsibilities
Accurate Shipping Information
You must provide correct and complete delivery details, including:
Full street address
Contact phone number
If a delivery fails due to incorrect information provided during checkout, RiderNav cannot offer reshipment or compensation.
Our Commitment
If delivery failure results from an error on our end, we take full accountability and will arrange a replacement shipment at no additional cost.
Understanding the Shipping Partnership
Shipping carriers operate independently from RiderNav. Once your order leaves our warehouse, the courier assumes responsibility for safe delivery to your specified address.
What RiderNav Can Do for You:
While we don't control courier operations, our support team actively assists by:
Supplying shipping documentation for complaints or claims
Coordinating with carriers to locate missing parcels
Advising on the best course of action for your situation
Need Assistance?
Contact us anytime at [email protected]. We're dedicated to helping you resolve delivery issues and will do everything within our power to help recover your package.