At RiderNav, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, our 30-day return policy provides peace of mind. For warranty-related concerns, please refer to our warranty terms page.
Return Window
Returns are accepted within 30 days from the date you receive your order.
What Qualifies for Return?
Products eligible for return must meet resale standards:
Completely unused with no signs of installation or operation
Free from damage, scratches, or wear
Includes all original packaging, accessories, and documentation
Photographic evidence required during return request to verify condition
How to Initiate a Return
Contact our customer service team at [email protected] or Submit a ticket with your order information to begin the return process.
⚠️ Important: Do NOT ship items back without approval. We'll provide specific return instructions and address after reviewing your request.
💡 Pro Tip: Reach out early within the 30-day window to allow sufficient time for approval and shipping arrangements.
Return Destination by Region
Approved returns ship to region-specific addresses:
European Orders → Germany warehouse
US Orders → US warehouse
UK Orders → UK warehouse
Other Regions → Address provided on a case-by-case basis
Who Pays for Return Shipping?
Personal Preference Returns
Customer covers return shipping costs. We strongly recommend using a tracked shipping service.
Product Defect or Quality Issues
RiderNav covers all return shipping expenses and provides a complete refund.
📦 Tracking Required: Send us your return tracking number to help us monitor the shipment and expedite your refund processing.
Refund Amount Details
Approved returns typically receive a full product refund with no restocking fees.
However, refund amounts may be adjusted if inspection reveals:
Undisclosed damage or wear
Impact marks or scratches
Missing components or packaging
Evidence of use not mentioned in return request
Refund Timeline
Once your returned item arrives at our facility:
Inspection & Processing: 2–3 business days
Refund to Original Payment Method: 4–10 business days (varies by financial institution)
Items Not Eligible for Return
Returns cannot be accepted for products damaged by:
Unauthorized modifications or alterations
Moisture exposure or liquid damage
Foreign material contamination (water, oil, sand, debris, etc.)
Improper installation or operation outside user manual guidelines
Refused or Undeliverable Packages
If your order is returned to us due to:
Refusal to pay customs/import duties
Incorrect or incomplete shipping address
Package abandonment or non-collection
Both outbound and return shipping costs will be deducted from your refund when the order is canceled.