RiderNav delivers to riders around the globe. We're committed to getting your gear to you efficiently and reliably.
Processing & Dispatch Timeline
Orders typically ship within 1–2 business days after placement. Delivery timeframes and shipping fees depend on your location and current inventory levels.
Understanding Shipping Costs
Orders exceeding $49 qualify for Free Shipping in eligible regions. However, due to varying logistics expenses across different areas, this offer isn't available everywhere. Check your exact shipping rate during checkout.
Our Global Distribution Network
RiderNav operates multiple warehouses strategically located to serve customers worldwide:
European Distribution Center (Germany)
Serves: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
North American Distribution Center (USA)
Serves: United States
UK Distribution Center
Serves: United Kingdom
International Distribution Center (China)
Serves: All remaining territories plus backup fulfillment when regional inventory is limited
Which Warehouse Handles Your Order?
Your shipment origin is determined by two factors:
Delivery destination
Current product availability
Fulfillment Guidelines
For European, UK & US Deliveries:
Available inventory ships directly from your nearest regional center
Occasionally, items may ship separately from our International Distribution Center based on stock levels
Checkout confirms local fulfillment via shipping method name:
DHL DE (Local Tax-Free Shipping) – European deliveries
FedEx US (Local Tax-Free Shipping) – US deliveries
DPD UK (Local Tax-Free Shipping) – UK deliveries
For All Other International Deliveries:
Orders ship from our International Distribution Center (China). Available shipping tiers appear at checkout:
Economy (Tax-Free)
Standard (Tax-Free)
Priority (DHL/FedEx, Duties Not Included)
Import Duties & Tax Information
Regional Warehouse Shipments (DE/US/UK)
Orders fulfilled from your local distribution center arrive duty-free with no additional VAT or customs charges.
International Distribution Center Shipments
Product pricing excludes import taxes. Recipients are responsible for any duties, VAT, or customs fees assessed by local authorities.
Tax-Paid Shipping Options
Select destinations offer duty-inclusive shipping for added convenience. Please note:
Transit times are typically longer than standard delivery
Availability varies by country—check options at checkout
⚠️ Important: Unclaimed packages returned due to unpaid duties are not eligible for shipping cost refunds. Verify your local customs requirements before ordering.
Shipping Problems?
Missing or Incorrectly Delivered Packages
Contact our team at [email protected] if your order hasn't arrived by the estimated date or shows delivered but cannot be found.
Unexpected Delays
Customs processing, weather conditions, or carrier issues may extend delivery times. Reach out to [email protected] if delays affect your plans—we're here to help.