Why Aren't Taxes Included in My Order Total?
We wish we could provide all-inclusive pricing for every customer—it would make shopping at RiderNav so much simpler! Unfortunately, international customs regulations vary dramatically across different countries, making it impossible for us to pre-calculate accurate tax amounts.
Here's how it typically works:
When you complete your purchase, you pay the product price plus shipping costs shown at checkout. After your package arrives in your country, local Customs authorities will assess:
Value Added Tax (VAT)
Import duties
Processing or handling fees (in some cases)
These charges are set by your government and collected on their behalf. Since rates differ significantly between countries and even between product categories, we cannot determine these costs in advance.
Need help? If Customs contacts you with questions about your shipment, reach out to us at [email protected]—we'll provide guidance where we can.
Your Responsibilities as an International Buyer
When ordering from RiderNav, please ensure you:
✓ Familiarize yourself with RiderNav's policies and product specifications before purchasing
✓ Provide accurate delivery details – We cannot ship to APO, DPO, FPO, PO Boxes, or freight forwarding addresses
✓ Monitor your tracking information regularly after shipment
✓ Pay all required fees to Customs or courier services when requested
⚠️ Important Notice: RiderNav cannot accept responsibility for packages returned due to non-payment of duties, inability to contact the recipient, or refusal of customs charges.
Prefer Hassle-Free Delivery?
For customers who want to avoid surprise fees, we offer a convenient alternative:
Duty-Paid Shipping Option
This service bundles all customs duties and taxes into your shipping cost upfront—no surprises at delivery.
Trade-off: Extended delivery timeframe of 12-20 days (slower than express carriers like FedEx/DHL/UPS)
How to Select This Option:
Method 1: During checkout, look for "Standard Shipping (Tax Free)" if available for your country
Method 2: If the option doesn't appear:
Complete your order as normal
Email [email protected] with your order number
Request duty-inclusive shipping upgrade