RiderNav

How to Find Your Order Information (and Why It May Not Appear in “My Orders”)

Everything about orders: shipping, tracking, taxes/VAT, returns, warranty, invoices, and checkout payments.

Orders, Shipping, Returns & Warranty

International Shipping Coverage (Where We Ship)

Step-by-step address entry guidelines for RiderNav orders, covering contact information requirements, delivery restrictions, and special instructions for Taiwan and Hong Kong shipments.

Complete Guide to Address Entry for Smooth Delivery

RiderNav cannot change shipping addresses or redirect packages after dispatch due to international shipping restrictions.

Order Changes, Address Updates & Package Redirection

Tracking Updates: When You’ll See Movement (And When to Contact Us)

Learn about RiderNav shipping timelines for in-stock and pre-order items, including how mixed orders are processed and how to request separate shipments.

Understanding RiderNav Shipping Timeframes

Package Not Delivered, Lost, or Possibly Stolen – What to Do

RiderNav ships worldwide from strategically located warehouses in Germany, USA, UK, and China.

Shipping Policy & International Shipping Coverage

File Seel shipping protection claims for lost, damaged, or delayed RiderNav packages. Get step-by-step guidance on coverage details and the claim submission process.

Filing a Claim with Seel Shipping Protection

Missing, Wrong, Damaged, or Defective Items

Shipping & Delivery

Warranty Policy

RiderNav Return, Refund & 90-Day Money-Back Policy

RiderNav's 30-Day Price Match Guarantee protects your purchase. If prices drop within 30 days of buying, request a refund for the difference—applies to same-region purchases from RiderNav.com

30-Day Price Match Guarantee

Cancel your RiderNav order hassle-free if it hasn't shipped yet. Find out about cancellation procedures, refund timelines, and how to reach our support team.

Order Cancellations

Transfer your RiderNav device warranty to a new owner. Find out the required documents, verification process, and how warranty coverage continues after ownership change.

Warranty Transfer Policy

Returns, Refunds, Warranty & Guarantees

Understanding the additional costs that may apply to your international order.

Customs Duties & Tax Policy

Add your VAT number in the address or name field during RiderNav checkout. We'll ensure it's included in your shipping documentation.

Adding Your VAT Number to Your Order

Address, VAT & Tax

View all payment methods accepted by RiderNav including credit cards, digital wallets, PayPal, and installment payment options like Klarna and Afterpay.

Accepted Payment Options

Can't pass the reCAPTCHA security check during RiderNav checkout? Learn why VPN and proxy connections trigger verification failures and how to fix the issue quickly.

Unable to Pass reCAPTCHA Verification at Checkout

Experiencing repeated PayPal payment failures when ordering from RiderNav? Learn the common causes and step-by-step solutions to resolve connection issues, security blocks, and payment method problems.

Troubleshooting PayPal Payment Failures

Request a digital invoice for your RiderNav order by providing your order number or email address. Customize billing details as needed—note that invoices are VAT-free as RiderNav operates outside the…

How to Download Your Invoice (or Request One from RiderNav)

Payments & Checkout

Create a custom design with text, images, and links

About us

Reviews

User Guide

Company

Go to ridernav.com

Find answers and get help from Intercom Support and Community Experts

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