If your RiderNav order arrived with missing items, the wrong product, visible shipping damage, or a product that appears defective on arrival, we’re here to help. Please contact our support team as soon as possible so we can review the issue and arrange the appropriate solution.
Please Report the Issue Promptly
For wrong, damaged, or defective items, RiderNav asks customers to report the issue within 3 days of delivery so the team can review the case efficiently.
For missing items, please also contact support as soon as possible after receiving the package.
What to Send to Support
Please email [email protected] and include:
Your order number
A brief description of the problem
Clear photos of all items received
Photos of the outer packaging
Photos showing any visible damage, defects, or incorrect items
If the issue involves damage or a wrong item, please keep all original packaging materials until the case is resolved.
How We Review the Case
Once we receive your message and documentation, our team will:
Review the submitted details and photos
Confirm the issue
Decide on the most appropriate solution
Keep you updated throughout the process
Possible Resolutions
Depending on the situation, RiderNav may provide:
A replacement shipment
A refund
Store credit
Shipment of missing items at no additional cost, once verified
For significant transit damage, RiderNav may also file a carrier claim, while continuing to work on your resolution.
Important Notes
Please make sure your photos are clear and complete. Good documentation helps us verify the issue faster and resolve it more efficiently. This is especially important for missing, damaged, or incorrect shipments.