At RiderNav, we want you to feel confident about your purchase. This policy explains the 90-day return window, eligibility requirements, shipping responsibilities, refund timelines, and situations where deductions or exclusions may apply.
90-Day Return Window
Returns for non-quality-related reasons are accepted within 90 days from the date you receive your order.
After the 90-day money-back period ends, change-of-mind returns are no longer accepted. Any functional issues after that point will be handled under the applicable warranty policy.
Return Eligibility
To qualify for a return, the product must meet resale conditions:
Be in good condition with no significant wear, scratches, or damage
Include the original packaging, accessories, and documentation
Be returned with all included items
Be supported by photos or a short video during the return request process
Please note that returned items may be inspected upon arrival. If the product condition differs from what was disclosed, the refund amount may be adjusted.
Return Costs & Conditions
Return conditions depend on the reason for the return.
1) Product Quality Issues (Non-Human Damage)
If your device has a confirmed manufacturing defect or quality issue not caused by accidental damage, misuse, improper installation, or external contamination, RiderNav will provide a full refund and cover the return shipping costs.
2) Non-Quality-Related Returns
If you want to return the product for personal reasons, such as:
Changed your mind
No longer needed it
Ordered by mistake
Compatibility concerns not caused by a product defect
the following terms apply:
Return shipping cost: paid by the customer
Restocking / processing fee: 10% of the original order total may be deducted
Condition requirement: the product must be returned in resaleable condition, with original packaging and all accessories included
We strongly recommend using a tracked shipping service for all customer-paid returns.
Scenarios Requiring Customer-Paid Return Shipping
Customer-paid return shipping applies in situations such as:
Duplicate orders
Voluntary return of a functioning device
Change-of-mind returns within the 90-day window
For example, if your R7M is working correctly but you still decide to return it, the return shipping cost will be your responsibility.
Items Not Eligible for Return
Returns may be refused if the product shows damage caused by:
Unauthorized modifications or alterations
Moisture or liquid damage
Foreign material contamination such as water, oil, sand, or debris
Improper installation or operation outside the user manual guidelines
How to Start a Return
To request a return, please contact RiderNav Customer Service and include:
Your order number
Email address used at checkout
Product name
Serial number (SN)
Reason for return
Photos or a short video showing the product condition or issue
Important Return Instructions
Do not send any item back without prior approval.
Our team will review your request and provide the correct return instructions and return address.
Unauthorized returns may be delayed, refused, or difficult to process correctly.
If your return is approved, please follow all instructions carefully, including any warehouse code or reference details that need to be included inside the package or on the shipping label.
Return Destination by Region
Approved returns are generally sent to the nearest designated warehouse based on the order region:
European orders: Germany warehouse
US orders: US warehouse
UK orders: UK warehouse
Other regions: return address provided case by case
Refund Processing Timeline
Once your returned item arrives and passes inspection:
Inspection and processing: typically 2–3 business days
Refund arrival to your original payment method: typically 2–10 business days, depending on your payment provider or bank
Refund confirmation: you will receive an email once the refund has been initiated
Refund Not Showing Up?
If your refund has not appeared after the expected timeframe:
Check your bank account again
Contact your credit card provider
Contact your bank to confirm there are no delays or holds
If you still do not see the refund, email us for assistance
Refused or Undeliverable Packages
If an order is returned to RiderNav because of:
Refusal to pay customs or import duties
Incorrect or incomplete shipping address
Package abandonment or non-collection
the related shipping costs may be deducted from the refund.
Notes
Refund amounts may be reduced if inspection finds undisclosed wear, impact marks, scratches, or missing components.
For approved quality-related returns, RiderNav covers the return shipping cost.
For non-quality returns, the customer is responsible for return shipping, and a processing or restocking deduction may apply.