RiderNav delivers to riders around the globe. We're committed to getting your gear to you efficiently and reliably.
Processing & Dispatch Timeline
Orders typically ship within 1–2 business days after placement. Delivery timeframes and shipping fees depend on your location and current inventory levels.
Understanding Shipping Costs
Orders exceeding $69 qualify for Free Shipping in eligible regions. However, due to varying logistics expenses across different areas, this offer isn't available everywhere. Check your exact shipping rate during checkout.
Our Global Distribution Network
RiderNav operates multiple warehouses strategically located to serve customers worldwide:
European Distribution Center (Germany)
Serves: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
North American Distribution Center (USA)
Serves: United States
UK Distribution Center
Serves: United Kingdom
International Distribution Center (China)
Our International Fulfillment Center (China) serves customers in all regions not covered by our regional/overseas warehouses. It is also used as a flexible backup option to keep orders moving when inventory is limited in a specific region.
Service Coverage
Service Coverage
We ship from China to most countries worldwide, including (but not limited to):
North America: United States, Canada, Mexico
South America: Brazil, Argentina, Chile, Colombia
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Switzerland
Africa: South Africa, Egypt, Kenya, Nigeria, Morocco
Asia & Middle East: Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, India, UAE, Saudi Arabia
Oceania: Australia, New Zealand
Which Warehouse Handles Your Order?
Your shipment origin is determined by two factors:
Delivery destination
Current product availability
Fulfillment Guidelines
For European, UK & US Deliveries:
Available inventory ships directly from your nearest regional center
Occasionally, items may ship separately from our International Distribution Center based on stock levels
Checkout confirms local fulfillment via shipping method name:
DHL DE – European deliveries
USPS US / UPS US – US deliveries
DPD UK / Evri UK – UK deliveries
For All Other International Deliveries:
Orders ship from our International Distribution Center (China). Available shipping tiers appear at checkout:
Economy (Duties Not Included)
Standard (Duties/Taxes Included)
Priority (DHL/FedEx, Duties Not Included)
Import Duties & Tax Information
Regional Warehouse Shipments (DE/US/UK)
Orders fulfilled from your local distribution center arrive duty-free with no additional VAT or customs charges.
International Distribution Center Shipments
Product pricing excludes import taxes. Recipients are responsible for any duties, VAT, or customs fees assessed by local authorities. Packages sent via DDP will go through customs inspections, which can cause temporary gaps in tracking updates. Once cleared by customs, tracking will resume, and the local carrier will handle final delivery.
Tax-Paid Shipping Options
Select destinations offer duty-inclusive shipping for added convenience. Please note:
Transit times are typically longer than standard delivery
Availability varies by country—check options at checkout
⚠️ Important: Unclaimed packages returned due to unpaid duties are not eligible for shipping cost refunds. Verify your local customs requirements before ordering.
Holiday and Peak Season Shipping Delays
During holiday periods such as year-end celebrations or Christmas, warehouse closures and shipping provider backlogs may extend processing and transit times. High-volume shopping seasons can also delay deliveries due to increased network demand.
Order Tracking and Delivery Expectations
Upon dispatch of your order, you'll receive a tracking link via email. This allows you to monitor your package in real-time. If your order is held in customs, there might be a temporary pause in tracking updates until the package clears customs.
Missing or Incorrectly Delivered Packages
Contact our team at [email protected] if your order hasn't arrived by the estimated date or shows delivered but cannot be found.
Unexpected Delays
Customs processing, weather conditions, or carrier issues may extend delivery times. Reach out to [email protected] if delays affect your plans—we're here to help.