If you're stuck on the security verification step and can't proceed with your RiderNav order, the issue typically stems from how our system recognizes your connection.
What's Happening?
Our checkout security system uses reCAPTCHA to protect against automated purchases and fraud. When verification repeatedly fails, it usually indicates that your IP address appears unusual or suspicious to our security filters.
Most Common Cause: VPN or Proxy Usage
The primary culprit behind persistent reCAPTCHA failures is VPN (Virtual Private Network) or proxy services. These tools mask your actual IP address, which can trigger our security protocols.
Quick Fix:
Temporarily disable your VPN or proxy connection
Refresh the checkout page
Attempt the reCAPTCHA verification again
Still Can't Complete Verification?
If disabling your VPN doesn't resolve the issue, try these additional steps:
Clear your browser cache and cookies
Use a different browser
Switch to a different network (try mobile data instead of WiFi)
Restart your device and try again
If problems persist after trying these solutions, please contact us at [email protected] for assistance.