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Refund Policy

Understanding RiderNav refund timelines: inspection and processing procedures, expected wait times, and steps to take if your refund doesn't appear.

Updated over 2 months ago

Processing Your Refund

Once we receive and inspect your returned item, refunds are typically processed within 2–3 business days. We appreciate your patience as our team verifies that all return requirements have been met.


When Will I See My Refund?

After processing, please allow 2–5 business days for the refund to appear in your account. Processing times vary depending on your financial institution's policies. You'll receive an email notification once your refund has been issued.


Refund Not Showing Up?

If your refund hasn't appeared after the expected timeframe, follow these steps:

  1. Check your bank account – Verify the refund hasn't already posted

  2. Contact your credit card company – They may have additional processing delays

  3. Reach out to your bank – Confirm there are no holds or issues on their end

  4. Contact us – If you've completed the above steps and still don't see your refund, email our support team at [email protected] for assistance

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