Waiting for tracking updates can be frustrating—here's what's happening behind the scenes and when you should expect to see movement.
Normal Tracking Update Timeline
After receiving your tracking number and carrier information, it's standard for shipping providers to take 2–3 days before the first tracking update appears. We appreciate your patience during this initial period.
When to Contact Us:
If your tracking shows no activity after 5 days, reach out to us at [email protected]. Our team will work directly with the carrier to investigate your shipment's status.
EU & U.S. Shipments: What Makes Them Different
Deliveries to European Union and United States destinations may show delayed or limited tracking activity. Here's why:
Tax-Inclusive Shipping Benefits
To help you avoid hefty import duties, RiderNav uses a duty-paid shipping method where we handle customs fees upfront. While this saves you money, it does affect how quickly tracking information becomes visible—especially during the initial international transit phase.
Tracking Visibility Timeline
Before Arrival: Official carrier websites (FedEx, UPS, DPD) may not display updates immediately—this is completely normal
After Customs Clearance: Once your package enters the destination country and transfers to the final delivery carrier, full tracking becomes active
How to Monitor Your Shipment
International Transit Phase:
Check real-time status here:
👉 http://39.108.175.102/track
Domestic Delivery Phase:
After customs processing completes, track via official carrier sites:
UPS official website
FedEx official website
We're Here to Help
Your order is on its way, and we're monitoring every step to ensure safe delivery. Questions or concerns? Contact us anytime at [email protected].