This issue is typically caused by using a 2.4GHz Wi-Fi connection, which has lower bandwidth and is more susceptible to interference, resulting in unstable CarPlay performance.
Step 1: Switch to 5GHz Connection
Go to the Screen Mirroring Settings page on your RiderNav Display
Locate the Wi-Fi frequency option
Disable the 2.4GHz setting
Ensure the 5GHz connection is enabled
Step 2: Reconnect CarPlay
Disconnect your iPhone from CarPlay
Restart both your iPhone and the RiderNav Display
Reconnect via CarPlay using the 5GHz connection
Expected Results: After switching to 5GHz, you should experience:
Smoother CarPlay operation
Faster response time
Stable connection without freezing
Better touch screen responsiveness
Additional Tips:
Keep your iPhone's iOS updated to the latest version
Ensure your RiderNav Display firmware is up to date
If issues persist after switching to 5GHz, try forgetting the device on your iPhone and re-pairing
Still Having Issues? If the problem continues after following these steps, please contact our support team with:
Your iPhone model and iOS version
RiderNav Display firmware version
Detailed description of when the freezing occurs