If your phone connection is unstable, disconnects frequently, or fails to connect while using Apple CarPlay, Android Auto, HiCar, or CarLink, changing the Wi-Fi channel on your RiderNav display may help improve stability. Wi-Fi interference can vary depending on your phone model, region, and surrounding environment, so the most stable channel may differ from one user to another.
Step-by-Step Instructions:
1. Ensure Your Firmware is Updated
This feature is available in Firmware Version 1.4.4 or later. Please check your version in Settings > System Setup > Update.
2. Change the Wi-Fi Channel
On your RiderNav display, navigate to: Settings → Features → Switching Channel
Select and Test Channels
You will see a list of available channels (e.g., CH36, CH149, CH153, CH157, CH161).
How to Test for a More Stable Connection
Select a different channel, then reconnect your phone and test the connection again. If the issue continues, switch to another channel and repeat the test until you find the most stable option for your setup. There is no single best channel for every user.
Additional Troubleshooting Tips
If your connection is already stable, there is no need to change the channel.
Before testing different channels, it may also help to restart both your RiderNav and your phone. In some environments, especially areas with heavy wireless interference, lower channels like CH36 and higher channels such as CH149+ may perform differently. Make sure Bluetooth and Wi-Fi are enabled on your phone, and check that no VPN or hotspot-related settings are interfering with the connection.
Additional Support
If you continue to experience connection issues after trying all available channels, please contact our support team with the following information:
Your phone model and version
RiderNav firmware version
Which channels you have tested
Any error messages displayed