If Android Auto will not connect on the RiderNav Display, the cause is usually the phone’s settings, app permissions, or an old pairing — not a broken display. If the same display works with another phone, stay with that working phone and only check the problem phone.
First confirm whether your current connection is CarPlay or Android Auto. This article is for Android Auto that will not connect. If Android Auto connects but disconnects frequently, see Android Auto disconnects frequently. If you are using CarPlay, see CarPlay connection problems.
If Android Auto already connects and the problem is sound or the headset microphone, skip this page:
Sound comes from the phone speaker, not the helmet headset: follow Android Auto audio not playing through Bluetooth headset.
Google Assistant or the headset microphone is the issue: follow Using Google Assistant with Bluetooth headsets (Android Auto).
New setup or it used to work
New setup: finish the first pairing in the order below, and do not skip a step you have not tried yet.
It used to work: a phone update, a new app, or a changed network setting may have broken the connection.
Update the display and try another Wi-Fi channel
Before you change phone settings, update the RiderNav Display to the latest firmware: How to update RiderNav firmware (OTA).
The latest firmware improves Wi-Fi stability and supports Wi-Fi channel switching, which can reduce wireless dropouts caused by interference. Go to Settings > Features > Switching Channel and try channels such as CH36 and CH149.
Check the phone
If the connection still fails, check the phone:
Turn off Personal Hotspot. A hotspot blocks the Wi-Fi link used by Android Auto.
Turn off any VPN.
Go to Settings > Apps > Android Auto. Grant the permissions it asks for, including Location and Nearby Devices, and set Battery usage to Unrestricted.
Update the Android Auto app, Google Play Services, and the phone’s Android version to the current stable releases. If you have been using a beta Android Auto app, switch to the official stable release. You can also uninstall and reinstall Android Auto.
Tip: If the same display and headset already work with another phone, do not repeat the whole setup from scratch. On the problem phone, check Android Auto permissions, Bluetooth, Wi-Fi, hotspot, VPN, and the app version.
Start a fresh pairing
If it still will not connect, clear the old pairing and start again:
On the RiderNav Display, go to Settings > Reset and confirm.
On the phone, forget or unpair all previous RiderNav-XXXX entries.
Restart the phone, so the wireless cache is cleared.
On the display, open Car Link > Android Auto.
On the phone, turn on Bluetooth, find RiderNav-XXXX, and accept the pairing prompts on both devices.
If only one phone fails, or certain brands
If you can, try another Android phone. If the second phone works, the issue is on the first phone’s settings.
Some international Huawei, Vivo, and Oppo models may not have full Android Auto support because Google Mobile Services (GMS) are missing. See Phone compatibility for RiderNav: Huawei, Vivo & Oppo.
If it still fails after these steps, tell us your display model (R7M or R7X), the phone model and Android version, and whether another phone can connect to the same display.