Initial Connection Diagnosis
When Android Auto wireless pairing fails with your RiderNav display, the issue typically originates from smartphone configuration, application conflicts, or connection profiles—not the display hardware itself. This guide walks you through systematic troubleshooting.
Check Your Connection Background
New Setup: Verify you've completed the initial pairing procedure correctly.
Previously Functional: Recent phone updates, new applications, or modified network configurations may have disrupted connectivity.
STEP 1: Device Compatibility Verification
Confirm Wireless Android Auto Support:
Most Android 11+ devices include native wireless Android Auto capability
Verify activation: Settings > Connected Devices > Connection Preferences > Android Auto
STEP 2: Essential Configuration Review
Before diving into advanced settings, complete these foundational checks:
Reinstall Android Auto Application:
Uninstall completely, then reinstall from Play Store to eliminate corrupted data
Update All Software Components:
Android operating system
Android Auto app (stable release only)
Google Play Services
Grant Required Permissions:
Settings > Apps > Android Auto → verify all permissions are enabled
Enable New Vehicle Authorization:
Confirm "Allow Android Auto to connect to new vehicles" is active in phone settings
Eliminate Interfering Applications:
Disable or remove SmartThings and similar IoT control apps from Android Auto access
Turn Off Mobile Hotspot:
Personal hotspot functionality blocks Android Auto wireless operation
Remove Battery Restrictions:
Set Android Auto to "Unrestricted" battery usage (prevents power-saving interference)
Disable VPN Services:
VPN connections can prevent communication between your phone and RiderNav
Turn Off Wi-Fi Acceleration:
This feature (typically under Settings > Wi-Fi > Network Acceleration) causes interference by toggling between 2.4GHz and 5GHz bands
Verify Phone Model Compatibility:
Note: International variants of Huawei, Vivo, and Oppo often lack Android Auto support due to missing Google services
STEP 3: Factory Reset RiderNav Display
Clear stored pairing information and restore default settings:
On RiderNav display:
Navigate to: Settings > Reset > Confirm Reset
STEP 4: Remove Existing Bluetooth Pairings
On your Android smartphone:
Access Bluetooth settings
Forget/unpair all RiderNav-associated devices
Restart your phone (strongly recommended to clear residual data)
STEP 5: Establish Fresh Connection
Critical: Disconnect from personal Wi-Fi networks
Android Auto requires exclusive Wi-Fi Direct connection to RiderNav—other Wi-Fi connections will interfere
Pairing Process:
On RiderNav display:
Go to: Car Link > Android Auto
On your smartphone:
Enable Bluetooth
Select "RiderNav-XXXX" from available devices
Accept pairing confirmation on both phone and display
STEP 6: Cross-Device Testing
If connection still fails after completing all steps:
Test with alternative smartphone:
Use a different phone brand/model
This isolates whether the issue is device-specific or system-wide
Results interpretation:
Alternative phone connects successfully → Original phone configuration issue
Alternative phone also fails → Contact support at [email protected] with both test results
Still Unable to Connect?
Reach out to our technical team at [email protected] with the following information:
Your phone model and Android version
Steps you've already completed
Results from alternative phone testing (if applicable)
We'll help diagnose and resolve your connection issue.