If the R7M or R7X screen is fully black, or an OTA update stops mid-way and the display will not come back, use the recovery package below. The R7M and R7X share the same package. This is not the same as a normal manual firmware update.
Match the symptom first
The whole screen is black, or the display does not respond at all: use the recovery steps below.
While you are riding, bike data or the Wonder Wheel (BMW’s rotary control) stops, but the touchscreen still works: this is not a black-screen recovery case. Even on the latest firmware this can still happen. Follow What to do if your RiderNav display lags, freezes, restarts, or crashes and send a debug log. Updating firmware alone may not fix it.
An OTA update is stuck or failed, but the screen still works: if you have an R7M, use Manual firmware update via SD card (R7M); if you have an R7X, use Manual firmware update via SD card (R7X). If the screen then goes black, come back to this recovery.
What you need
A microSD card, 8–32GB, formatted to FAT32. 32GB is the size we recommend. If the card is not recognized or recovery does not start, try a different, healthy card.
A steady power source: the BMW cradle, or a USB-C cable.
Recover the display
Download the recovery package: Firmware recovery package.
Copy the update files to the root of the formatted SD card, not inside a folder.
Insert the card into the slot on the right side of the display.
Power on the display by putting it back on the cradle, or by connecting a USB cable. Keep it powered for about 2 minutes. Do not unplug it or turn off the ignition during this time.
The display will find the files, start up, and finish the update.
After the display has entered the system, format the SD card in Settings, or power off and remove the card. Otherwise the display may find the files again and start another update loop.
If it still does not recover after several tries, use a different microSD card (8–32GB, FAT32).
Important: Do not disconnect power or turn off the ignition while the recovery is running.
If you still need help
If the display still cannot be recovered, tell us the result, your display model (R7M or R7X), and what you already tried. If a hardware or software issue is confirmed under the warranty that applies to your order, we will arrange a replacement or a refund.